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Telehealth/Video Visit Update: Due to the federal government shutdown, Medicare and Medicaid patients are unable to schedule new telehealth/video visits. If you already have a visit scheduled, it will continue as planned. If not, contact your doctor’s office to schedule an in-person appointment.

If you need help accessing our website, call 855-698-9991

Prescription Refills & Pharmacist Questions

You can contact NYU Langone’s Ambulatory Care Pharmacy anytime using our online form. Request a refill or ask pharmacists a question about your prescription or over-the-counter (OTC) medications. This service is available to current pharmacy customers only.

Prescription Refills

If you’ve already had a prescription filled at the Ambulatory Care Pharmacy, you can request a refill through . Generally, orders are ready within one business day.

Ask the Pharmacist

Have a question for the pharmacist about your prescription or OTC medications? Ambulatory Care Pharmacy customers are invited to submit their questions below. We ask that you keep your questions as brief as possible. We will respond to your inquiry within 48 hours.